A. Transcription is the conversion of spoken language to written form. Medical Transcription is the process of converting the dictation of physicians and other healthcare providers into written format to document patient health information.

A. Currently you can use computer, DA or other digital hand-held recorders.

A. You can submit your digital dictations through our FTP server.

A. The UTSC client portal provides secure and convenient online access to your UTSC account. To gain entry, you will be required to input a personalized log-in name and password, which will be provided upon account activation. The portal directs you to your virtual "personal folder", very much like an e-mail. While inside, you can update your account information, upload voice files, and download transcribed documents.

A. We can accept all voice files supported by Express Scribe.

A. Yes, you may send to us your customized templates and we will use them for your reports.

A. We are more than willing to accommodate your dictations normals.

A. All possible measures are zealously implemented to maintain confidentiality and accuracy. All documents are transcribed by our experienced Medical Transcriptionists and edited by our Medical Transcription Editors. The edited documents are then reviewed by Quality Assurance Associates as the last level of ensuring adherence to the AAMT Metrics and Standards. The final document will then be submitted to the clients for review within 24 hours. As a form of fulfillment of the AAMT Metric for Measuring Quality Standards, we also perform monthly as well as quarterly performance appraisals that will assure us and the clients that all of our employees are competent and that we are performing according to standards required by AAMT.

A. While you send your dictations from your computer to our secure servers or when your dictations are downloaded by our administrators from our server, authentication and encryption are applied to all data transfers in adherence to HIPAA security standards.

A. Yes, we have implemented some technical as well as administrative actions following the HIPAA security regulations in order to protect the privacy and personal health information of your patients. Each member of the staff is required to use a Smart Card in the workplace. This serves as their identification card which would allow them admittance to the office. This means that there is no other person who can access your files or programs in use on the work station except the authorized person.

A. Yes. All of our transcriptionists and other staff members are required to sign a confidentiality or nondisclosure agreement before working with us. All our employees sign a privileged access agreement typically granted to the Systems Administrator or Network Administrator and staff performing account administration and all other employees whose job duties require special privileges over a computing system or network and internet access. All employees must comply with provisions of IT Security Policies and Guidelines which mandate the perusal of contents and action necessary to resolve any given situation.

A. We provide excellent turnaround time of 24 hours guaranteed depending, on client preferences. General transcriptions will be available for your review and printing before 8:00 a.m. the next day which will be less than 24- hour turnaround time.

A. Yes, you can access your own folder in our FTP server by logging in with you username and password.

A. We archive voice files every 8 weeks and the transcripts every 6 months.

A. We charge on a per-line basis. Per AAMT Standards, a line is made up of 65 characters (including preformatted text from supplied templates, macros and the likes). Letterheads in the header and footer area will not be billed.

A. We are continuously working on ways to accommodate your preferred and/or existing payment method. Currently you may pay via bank transfer.

A. You will be receiving a daily transcription summary every day and the invoice on or before the 5th of the month which should be settled within 10 banking days.

A. No, there are no hidden or additional charges. We value our clients and we believe that every transaction should be clear and precise.

A. UTSC supports an operation which provides continuous transcription coverage. We offer you the flexibility to use a hand-held device or existing medical equipment for dictation, so you will not have to buy new equipment or software. Since we are based in the Philippines, the opposite time zones allow for a more convenient turnaround of files. We perform your transcription needs for you while you sleep and they will be ready for you even before you wake up. Imagine the amount of money you can save without worrying about having to train and pay much for a US-based medical transcription service.

A. You are more than welcome to. Please visit our website and register for a free trial. Our marketing staff would be available online or through phone to assist you with the registration and setting up of a trial.

A. We value your questions and concerns; you may reach us through phone or e-mail.